Terms & Conditions

Last updated: 3 October 2026

1. Who we are and what these Terms cover

Deligatr is a trading name of J&H Sales Solutions LLC, a Wyoming limited liability company with its address at 30 N Gould Street, Sheridan, WY 82801, USA ("Deligatr", "we", "us"). "You" means the business, and the person acting for it, that uses our website, tools, software or services.

These Terms govern:

Website and free tools: deligatr.ai, the AI visibility checker, audit requests and other free resources.
Software: DeliHub (free and paid), DeliChat, DeliMail, DeliReach, DeliVoice, DeliSolo and related products.
Managed services: our done-for-you Outbound, Inbound and Full Hybrid services, including search, answer engine and generative engine optimisation, content, technical, design and conversion work, and outbound outreach.

Our Privacy Policy and Cookie Policy explain how we handle personal information. They are part of how we operate but are not contractual promises beyond what the law requires.

Business use only. Our services are for businesses and professionals, not for consumers. You confirm you are using them for business purposes and that you have authority to bind your business.

Order of precedence. If you sign a proposal, order form or written agreement with us (an "Order"), the Order governs the scope, price and term of what you buy, and these Terms govern everything else. If the two conflict, the Order wins for that service.

Acceptance. You accept these Terms when you sign an Order, pay for a service, create an account, or use the website or tools. If you do not agree, do not use them.

2. What we provide

2.1 Website and free tools

The AI visibility checker and our audits are provided to help you understand how your business appears in search and AI answers. They are informational, depend on third-party AI systems whose answers change, and are not professional, legal or financial advice.

When you enter a website address you authorise us to access that site and public sources about it, and you confirm you are entitled to ask us to do so. We may limit or block usage to prevent abuse.

Free manual audits are for businesses reviewing their own product or service. We may ask for a business email that matches your domain, or written confirmation that the site is yours. We do not provide free audits to agencies or consultants acting on behalf of clients, and we may decline or withdraw any audit at our discretion.

2.2 Software

We provide our software as a hosted service. We may update it and change features over time. Some plans have limits (for example seats, sending volume or usage), which we describe on the pricing page or in your plan.

2.3 Managed services

The scope of a managed service is set out in your Order, proposal, game plan or the description on our website at the time you buy. Where we say we will handle research, copywriting, infrastructure, outreach, content or optimisation, we will perform that work with reasonable skill and care. Anything outside that scope is a change request, which we will quote or agree with you in writing before starting.

2.4 Your responsibilities

So that we can deliver, you agree to:

give us accurate information about your business, offer, ideal customers and brand, and keep it up to date;
give timely access, approvals and feedback. Where a service is described as requiring your approval before anything is sent or published, we will wait for it, and delays on your side move our timelines;
tell us promptly about complaints, opt-out requests, regulatory enquiries or anything that could affect a campaign; and
hold all rights, licences and consents needed for anything you give us or ask us to say.

Approvals given by email, in your account or in a shared document count as written approval.

3. Results and timelines

We do not guarantee any specific revenue, leads, meetings, rankings, traffic, citations in AI answers, or other business outcome. Results depend on your offer, market, competition, pricing, sales process and factors outside our control, including search engines, AI systems and email and social platforms.

Any timeline we give, such as how long sending domains take to warm up or when pages are published, is an estimate. We will tell you if we expect a material delay.

4. Fees and payment

4.1 Pricing

Our prices are shown on our pricing page or in your Order. Unless an Order says otherwise, fees are in US dollars, exclude taxes, and are payable by the method you choose. You are responsible for sales, use, VAT or similar taxes, other than taxes on our net income.

4.2 Billing options

Managed services can be billed monthly, quarterly or annually, as shown at the time you buy. Monthly billing is charged in advance each month. Quarterly and annual billing are paid up front for the whole term, which is where the discount comes from.

4.3 Card on file and automatic billing

By providing payment details you authorise J&H Sales Solutions LLC to charge them for the fees due, including recurring fees, add-ons and usage-based charges, until you cancel or remove your payment method. You will keep your payment details accurate.

4.4 Usage-based charges and add-ons

Some features, such as SMS and voice calling, are billed in addition to any subscription on a pay-as-you-go basis, at the rates shown when you sign up or in your account. You are charged only for usage you incur. Additional domains, inboxes, seats or other add-ons may be bought separately at the price shown at the time.

4.5 Changes to prices

We may change prices for future periods on at least 30 days' written notice. A change never applies to a quarter or year you have already paid for.

4.6 Late and failed payments

If a payment fails or is overdue, we will notify you. If it remains unpaid 7 days after notice, we may pause the services, and the consequences in section 8 apply. Overdue amounts may carry interest at 1.5% per month or the maximum the law allows, whichever is lower, plus reasonable collection costs. Please contact us before disputing a charge with your bank, so we can resolve it. Chargebacks on valid charges are a breach of these Terms.

5. Term, cancellation and refunds

5.1 How long it lasts

A managed service starts on the date in your Order or when we confirm your payment, and continues for the billing period you chose, renewing automatically until cancelled. We recommend six months because search and outreach take time to build, but it is a recommendation, not a requirement. You are not locked in on monthly billing.

5.2 Cancelling

You can cancel at any time by emailing support@deligatr.ai or, for self-serve software, from your dashboard. Cancelling stops the next renewal. The service continues until the end of the period you have already paid for.

Billing	What cancelling does	Refund
Monthly	Stops the next monthly charge. Service continues to the end of the paid month	No refund for the current month
Quarterly (paid up front)	Stops renewal. Service continues to the end of the paid quarter	No refund for the paid quarter
Annual (paid up front)	Stops renewal. Service continues to the end of the paid year	No refund for the paid year
We end the service without cause	Service ends on the date we state	We refund the unused part of what you prepaid

Usage charges that accrued before the end of service remain payable.

5.3 When we end the service for cause

If we terminate for your breach, or suspend for non-payment or legal or deliverability risk, no refund is due for the period concerned.

5.4 What happens at the end

When a service ends: access to our software and campaigns stops; we stop outreach and wind down infrastructure we set up for you (see section 10); you can export your Customer Data (section 6); and your rights in the Deliverables are as described in section 9.

6. Your data

6.1 You own your data

You own the contacts, conversations, lead lists, content and other data that you or your campaigns put into our services ("Customer Data"). You can export your Customer Data at any time while we hold it, which includes for at least 60 days after your service ends. We then delete it within 90 days of the end of the service, unless you ask us to keep it, or the law requires us to keep it.

6.2 What we may do with it

You give us a licence to host, process and use Customer Data only to provide the services to you, to keep them secure and working, to meet our legal duties, and to produce aggregated and de-identified statistics that do not identify you or any individual.

6.3 Personal data and our role

Where Customer Data includes personal information about people you or we contact on your behalf, you are the controller and we act as your processor. We will process that personal information only on your documented instructions and as these Terms describe, keep it confidential and secure, use only providers who are bound to protect it, help you respond to requests from individuals, tell you without undue delay if we become aware of a breach affecting it, and delete or return it at the end of the service as in section 6.1. On request we will sign a data processing addendum with you. Where we collect personal information through our own website and marketing, our Privacy Policy applies.

You are responsible for having a lawful basis for the outreach we carry out for you, and for honouring opt-outs. When someone opts out or objects, we will suppress them from all of your sequences.

7. Compliance and acceptable use

7.1 Rules for outreach

You and we will each comply with the laws that apply to outreach, data and privacy in the places we contact, including CAN-SPAM, GDPR, UK GDPR, PECR, CASL, TCPA and equivalent rules on email, LinkedIn, phone, SMS and voice. In particular:

messages must identify the sender truthfully, state a valid way to opt out, and honour opt-outs promptly;
you must not ask us to contact people for whom outreach is unlawful, or to use lists or data obtained unlawfully;
calls and texts require the consent the law demands. You are responsible for any call-recording consent, disclosure that a caller or voice is automated, and carrier registration rules where they apply to your use; and
you must not use our services for anything unlawful, deceptive, harmful, discriminatory, or for spam.

7.2 Prohibited conduct

You must not misuse, reverse engineer or attempt to gain unauthorised access to our systems; use them to build a competing product; resell them without our written permission; interfere with their operation; or use them to harass, defraud or mislead anyone.

7.3 Our right to pause

If we reasonably believe a campaign breaches the law, these Terms or platform rules, or is damaging deliverability or the reputation of our infrastructure, we may pause or adjust it. We will tell you and work with you to fix the problem.

8. Suspension and termination for cause

Either of us may end a service if the other materially breaches these Terms and does not fix the breach within 30 days of written notice, or immediately if the breach cannot be fixed. We may suspend a service immediately if needed to comply with law, protect people or our infrastructure, or if payment remains overdue 7 days after notice. Fees already due remain payable. Sections that by their nature should survive termination, including 4 (for amounts owed), 6, 9, 12, 14, 15, 16, 18 and 19, will survive.

9. Deliverables and intellectual property

9.1 What the Deliverables are

"Deliverables" means the materials we create specifically for you under a managed service and hand over to you, such as written copy, articles and pages, designs and page builds created for your site, reports, strategies and plans prepared for you.

9.2 You own the Deliverables once paid

Subject to payment, you own the Deliverables. Ownership of each Deliverable transfers to you automatically when you have paid the fees for the billing period in which it was created. We assign to you our rights in it. If a billing period is not paid, Deliverables created in that unpaid period stay ours, and you have no right to use, publish or keep using them until you pay. Once you have paid, ownership is yours permanently, including after the service ends, regardless of whether you later cancel.

If you do not pay for a period, we may require you to stop using the Deliverables from that period and, where they are published on your behalf, remove them. Payment of the outstanding amount restores your ownership.

9.3 What stays ours

You do not own, and nothing in these Terms transfers to you, our software, platforms, prompts, workflows, templates, scoring and research methods, data models, tools, know-how, processes, and our general knowledge, skills and learnings (together "Deligatr Materials"). If a Deliverable contains Deligatr Materials, we give you a non-exclusive, perpetual, worldwide licence to use them as part of that Deliverable. We may reuse Deligatr Materials and our general expertise for other clients, as long as we do not use your confidential information or Customer Data.

9.4 Third-party and AI-assisted material

Some Deliverables contain third-party materials, such as stock images, fonts, plug-ins or platform features. These stay under their own licences, which we will tell you about where they limit your use. We use AI to assist research and structure, and people write and review the Deliverables. To the extent the law does not allow ownership in material generated by AI, we give you the broadest rights we are able to give.

9.5 Your materials

You keep all rights in the materials, brand assets and information you give us. You give us a licence to use them to provide the services to you, and you confirm you have the right to do so.

10. Third-party platforms and infrastructure

Our services depend on third parties, such as email providers, mailbox and domain providers, LinkedIn and other social platforms, telecom carriers, search engines, AI systems, hosting and payment processors. They set their own rules and can change them. We are not responsible for outages, limits, bans, blocks, filtering, ranking changes or other actions by those third parties, although we will take reasonable steps to reduce risk and tell you promptly if something affects you.

Dedicated infrastructure. Sending domains, mailboxes and similar technical accounts we set up for your campaigns are provisioned and managed under our accounts to protect deliverability and security, and are dedicated to you while the service runs. They are not shared with other clients, and when the service ends we wind them down and do not reuse them for anyone else. If you want us to transfer a specific domain or account to you instead, we will agree a reasonable handover in writing if the provider and the law allow it. Your own accounts, such as your LinkedIn profile, your website and your CRM, remain yours.

11. Artificial intelligence

Our services use AI. AI outputs can be incomplete, inaccurate or out of date, and AI visibility results can change from one run to the next. We review outputs where our services say we do, but you remain responsible for checking anything before you rely on it for a legal, financial, compliance or regulated purpose. We do not provide legal, tax, financial or medical advice.

12. Confidentiality

Each of us will keep the other's non-public information confidential, use it only to perform or receive the services, and protect it with reasonable care. This does not apply to information that is public through no fault of the recipient, was already known to or independently developed by the recipient, or must be disclosed by law (in which case we will give notice where allowed). This lasts for the term and 3 years afterwards, and for as long as the information is a trade secret.

13. Publicity

We may state that you are a customer and use your name and logo to say so, unless you tell us in writing not to. We will not publish a case study that names you or shares your results or confidential information without your approval.

14. Warranties and disclaimers

Each of us confirms that we have the authority to enter into these Terms. We warrant that we will perform the managed services with reasonable skill and care.

Except as stated in this section, the website, tools, software and services are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that results will be achieved or that the services will be uninterrupted or error-free.

15. Indemnities

From you. You will defend and indemnify us against third-party claims, and the resulting losses, damages and reasonable legal fees, arising from: your offer, claims, products and services; materials, data and instructions you give us; your breach of section 7; or your breach of law.

From us. We will defend and indemnify you against third-party claims that the software or Deliverables, as we provided them and used in line with these Terms, infringe that third party's intellectual property rights, excluding claims caused by your materials, instructions or modifications.

The party seeking protection must notify the other promptly, let it control the defence, and cooperate reasonably. The indemnifying party may not settle in a way that admits fault for the other without its consent.

16. Limitation of liability

To the fullest extent permitted by law:

neither of us is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, however caused and even if we were told they were possible; and
our total liability to you for all claims arising out of or relating to these Terms and the services is limited to the fees you paid us for the services in the 12 months before the event that gave rise to the claim.

These limits do not apply to your obligations to pay fees or to your indemnity under section 15, and do not exclude or limit any liability that the law does not allow to be excluded or limited, such as liability for fraud or wilful misconduct.

17. Free CRM plan

Deligatr offers a free CRM plan. By registering, you agree to receive communications from Deligatr about our other products and services, including DeliChat, DeliMail, DeliReach and DeliVoice, via email, SMS or phone.

The free CRM plan stays free for accounts that stay opted in to hear from us. If you opt out of these communications, we may move your account to our paid plan ($197/month), and we will tell you before we do. You can opt back in at any time to stay on, or return to, the free plan.

18. Governing law and disputes

These Terms and any dispute arising out of or relating to them or the services are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-laws rules.

Talk first. Before starting a formal claim, each of us will send the other written notice describing the dispute and try in good faith to resolve it for at least 30 days.

Courts. If it is not resolved, the state and federal courts located in Wyoming have exclusive jurisdiction, and each of us consents to their jurisdiction and venue. Either of us may go to any court of competent jurisdiction for an injunction to protect confidential information or intellectual property.

Jury and class waivers. To the extent the law allows, each of us waives any right to a jury trial and to bring or take part in any class, collective or representative action against the other.

Costs. In any court action to enforce these Terms, the prevailing party may recover its reasonable legal fees and costs.

19. General

Changes. We may update these Terms. For material changes that affect a service you are paying for, we will give you at least 30 days' notice by email or in your account. If you do not agree, you may cancel before the change takes effect. Continuing to use the services afterwards means you accept the updated Terms.
Entire agreement. These Terms, your Order and the policies they refer to are the whole agreement and replace earlier discussions about the same subject.
Severability and waiver. If part of these Terms is unenforceable, the rest stays in force and the part will be enforced as far as the law allows. Not enforcing a right is not a waiver of it.
Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or to a successor to our business.
Force majeure. Neither of us is liable for delay or failure caused by events beyond our reasonable control, other than payment obligations.
Relationship. We are independent contractors. These Terms create no partnership, employment or agency, and no third-party beneficiaries.
Notices. We may give notice by email or through your account. You may give notice to support@deligatr.ai.
Electronic signatures. Electronic signatures and records are valid and binding.

20. Contact

Questions about these Terms:

support@deligatr.ai

J&H Sales Solutions LLC

30 N Gould Street, Sheridan, WY 82801, USA